Terms & Conditions

These Terms govern your relationship with the operator of the online casino casimba accessible via the domain casimba.games. By accessing and using the services provided by casimba, you agree to comply with and be bound by these Terms. Please read them carefully before using our platform. These Terms are effective as of June 1, 2025.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: The entity responsible for providing and managing the online casino platform known as casimba, operated by White Hat Gaming Limited, licensed under Malta Gaming Authority (MGA) and UK Gambling Commission (UKGC).
• User: Any individual who visits, accesses, registers, or otherwise uses the services offered by casimba.games.
• Player: A User who has registered an account with casimba and participates in betting and gaming activities on the platform.
• Bet: A stake or wager placed by a Player on any game, event, or outcome available on the platform in accordance with these Terms.
• Bonus: Any promotional offer, reward, or benefit extended by casimba to Players subject to specific terms and conditions.
• Wager: The amount of money that a Player is required to stake or play through before being able to withdraw winnings derived from Bonuses.
• Account: A personal registration profile created by a Player on casimba.games permitting access to betting and gaming services.

Account Registration

To open an Account and use the services of casimba, you must comply with the following:

• Age Requirement: You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher, to register and play.
• Registration Process: Account creation requires the provision of accurate personal data including a valid email address for verification purposes. Verification may also include submission of Know Your Customer (KYC) documentation to confirm identity, age, and address, as required under regulatory guidelines.
• User Obligations:
  • You must ensure that all information provided during registration and throughout use remains accurate, complete, and up-to-date.
  • You are responsible for maintaining the confidentiality of your Account password and for all activities occurring under your Account.
  • Any suspected unauthorized use of your Account must be reported immediately to casimba customer support.

Betting & Gameplay Rules

When placing bets or participating in gameplay on casimba.games, you agree to adhere to the following rules:

• Bet Placement:
  • Minimum and maximum betting limits are set per game and clearly displayed in the game rules or betting interface.
  • Accepted bet types depend on the specific game or event; Players must comply with the options provided by the Operator.
• Cancellation and Modification of Bets:
  • Bets cannot be modified or cancelled once placed and accepted unless expressly permitted by the game rules or Operator's discretion.
  • Any irregularities or errors in bet acceptance may lead to bet cancellation at Operator's sole discretion, with prompt notification to the Player.
• Conduct in Live Casino and Chat:
  • Players must conduct themselves courteously within any live casino environment or chat function.
  • Abuse, insults, hate speech, fraudulent behavior, or any form of harassment is strictly prohibited and may result in account suspension or closure.
  • The Operator reserves the right to remove or block user messages and to take disciplinary actions to maintain fair play and respectful interaction.

Bonus Terms

All Bonuses offered by casimba are subject to the following terms and conditions:

• Activation and Wagering Requirements:
  • Bonuses must be actively claimed or are automatically credited as specified in the promotion details.
  • Wagering requirements specify the number of times the Bonus amount (or Bonus plus deposit) must be wagered before withdrawal eligibility. These requirements and the applicable timeframe will be detailed in the Bonus terms.
• Prohibited Games and Actions: Certain games may be excluded from contributing toward wagering requirements. Restricted activities include betting patterns intended to circumvent wagering conditions or abuse Bonuses.
• Combining Promotions: Unless expressly stated otherwise, Bonuses cannot be combined. Players may only participate in one Bonus promotion at a time per Account.

Payments & Withdrawals

casimba offers various secure methods for deposits and withdrawals subject to the following conditions:

• Payment Methods:
  • Accepted deposit and withdrawal options include major credit/debit cards, e-wallets, and cryptocurrency wallets where available.
  • All deposits must be funded from accounts held in the Player's name only.
• Limits and Fees:
  • Minimum and maximum deposit and withdrawal limits apply as per the payment method and currency.
  • While casimba strives to avoid fees, some payment providers may impose charges deductible by them.
• Processing Times:
  • Deposit transactions are generally instant; withdrawal requests may take up to several business days depending on method and verification status.
  • Withdrawals are subject to mandatory account verification and compliance checks before processing.
• Refunds and Bonuses: Refunds for voided or cancelled bets will be credited to the Player's Account. Bonuses associated with refunded bets will be revoked unless otherwise stated.

Limitation of Liability

The Operator undertakes to provide fair and transparent gaming, but inclusion of the following limitations is necessary:

• Operator Obligations:
  • casimba guarantees that all games offered meet regulatory fairness standards and that results are accurate and verifiable.
• Exclusions of Liability:
  • The Operator is not liable for any loss or damage caused by technical failures, network interruptions, unauthorized access to user data, or other events beyond reasonable control.
  • Delays or errors occurring due to Player's system or internet connection are not the responsibility of casimba.
• Maximum Compensation: In event of Operator fault resulting in financial loss to the Player, compensation will not exceed the amount of the affected Bet.

Intellectual Property Rights

All content, software, graphics, logos, and trademarks used on casimba.games are proprietary to the Operator or licensed third parties.

Users are prohibited from copying, reproducing, distributing, broadcasting, modifying, or making derivative works from any materials on the site without explicit written permission from the Operator.

Privacy & Data Protection

All personal data collected by casimba is processed in strict accordance with the Privacy Policy of the platform, complying with applicable data protection legislation including Canadian privacy laws where applicable.

By using the services, you consent to the collection, use, and storage of your data by the Operator as described in the Privacy Policy.

Changes to Terms

casimba reserves the right to update these Terms at any time. Users will be notified of material changes:

• By email sent to the registered account address;
• Through a prominent banner or notification on the website.

If you do not agree with the updated Terms, you may cease use of the services. Continued use after notification constitutes acceptance of the changes.

Termination & Suspension

casimba may suspend or terminate your Account and access to services under the following conditions:

• Suspected fraudulent, illegal, or abusive behavior;
• Violation of these Terms or applicable laws;
• Failure to complete requested verification or provide accurate information;
• At Player's own request.

Upon termination, unused Bonus funds may be forfeited, and any remaining positive Account balance will be refunded after deduction of pending obligations. Notification of such actions will be communicated promptly via email.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and applicable federal laws, where the Player is domiciled.

Any disputes arising from these Terms or the use of the casimba platform will first be subject to amicable resolution. If unresolved, disputes will be referred to binding arbitration or courts competent in Ontario, Canada, unless otherwise stipulated by mandatory jurisdictional rules.

Contact Information

If you have any questions or require assistance, please contact us using the information below:

• Email (General Inquiries): [email protected]
• Headquarters Address: Cornerstone Business Centre, Mosta, Malta
• Telephone Numbers: Currently not specified

Additional regional offices are located in the United Kingdom and the United States (Tampa), with specific addresses available upon request.