Responsible Gaming

Responsible gaming is the principle of engaging in gambling activities with full awareness and control, ensuring that playing remains a form of entertainment rather than a source of harm. It involves taking conscious decisions about when, how, and how much to play, recognizing the risks involved, and acting to safeguard one's well-being. At casimba, we are committed to promoting responsible gaming by offering tools and support to help players maintain control over their gambling activities. Our dedicated team stands ready to assist any player who needs guidance or wishes to address gambling-related concerns.

Risk Awareness

Gambling can be an enjoyable pastime for many, but it is important to recognize signs that may indicate a developing problem or addiction. Potential signs of gambling addiction include:

Placing frequent bets or increasing bet sizes without control.
Persistently thinking about gambling when not playing.
Feeling restless or irritable when unable to gamble.
Chasing losses in an attempt to win back money.
Neglecting social, occupational, or familial responsibilities.
Borrowing money or betting with funds intended for essentials.

To assist players in evaluating their behaviour, consider the following self-assessment statements. Answer each honestly with "Yes" or "No":

Do you often gamble longer than you intended?
Do you feel an urge to gamble more to try to recover losses?
Has gambling affected your relationships, work, or studies?
Do you feel restless or irritable when you cannot gamble?
Do you lie to others to conceal the extent of your gambling?
Have you borrowed money or sold possessions to fund gambling?

If you answered "Yes" to one or more statements, this may indicate risky gambling behaviour. We encourage you to consider using available tools to manage your play or to seek professional advice.

Limits & Tools

casimba offers a range of tools to help players control their gambling and prevent excess. Setting limits on deposits and time spent gambling can effectively manage risk.

Setting Deposit Limits

Players can establish deposit limits on their accounts for daily, weekly, or monthly periods. To set or modify these limits:

Log in to your personal account at casimba.games.
Navigate to the Responsible Gaming or Account Settings section.
Select Deposit Limits and choose the time frame: daily, weekly, or monthly.
Enter the maximum amount you wish to deposit within the selected period.
Confirm and save your settings.

The limits take effect immediately and cannot be increased without a mandatory cooling-off period to ensure rational decision-making.

Time Spent Limits and Session Timers

To limit the amount of time spent playing, you may activate session timers within your personal account. These timers notify you when you have been playing for a preset duration, helping you maintain awareness of time.

Enabling Breaks and Time-Out

The Time-Out tool allows you to temporarily suspend your account for a minimum of 24 hours up to 72 hours. During this period:

You will be logged out of your account and unable to log back in.
Deposits and bets will be disabled.
No promotional offers will be sent to you.

To activate Time-Out:

Access the Responsible Gaming section of your account.
Select Time-Out and choose the desired suspension duration (24, 48, or 72 hours).
Confirm your choice.

After the time-out period ends, your account access will be restored automatically.

Self-Exclusion

Self-exclusion is a more extended form of account suspension designed to help players take a meaningful break from gambling, ranging from six months up to a permanent lifetime block. At casimba, this tool is a vital part of promoting responsible play.

How to Self-Exclude

Log in to your personal account on casimba.games.
Go to the Responsible Gaming or Self-Exclusion section.
Select the desired exclusion period, which may range from six (6) months to permanent (lifetime) exclusion.
Read and acknowledge the terms and consequences of self-exclusion.
Confirm your decision to activate the self-exclusion.

Consequences of Self-Exclusion

You will not be able to access your account, log in, or place bets during the self-exclusion period.
Withdrawals of any existing balance will only be processed according to casimba's terms, typically after an account review.
No marketing materials, bonuses, or promotions will be sent or available to you.
Attempting to bypass self-exclusion measures may result in permanent account closure and loss of privileges.

If you need assistance or wish to discuss your exclusion options, please contact our Responsible Gaming support team.

Support Resources

casimba collaborates with and recommends the following organizations to provide professional support and guidance for those affected by gambling-related issues:

GAMCARE - A UK-based charity that provides confidential telephone helpline services, online chat, and information about problem gambling. Website: www.gamcare.org.uk. Helpline: +44 800 111 9000.
Gamblers Anonymous - An international fellowship of individuals who share their experience and strength to solve gambling addiction. Website: www.gamblersanonymous.org.
Canadian Problem Gambling Helpline - National help line providing support and referrals for Canadians affected by problem gambling. Phone: 1-888-230-3505. Website: www.problemgambling.ca.
National Council on Problem Gambling (NCPG) - US - Offers resources, telephone counseling, and referral services. Phone: 1-800-522-4700. Website: www.ncpgambling.org.
European Network for Problem Gambling (ENPG) - Aggregates support resources and best practices across Europe. Website: www.enpg.eu.

Help for Family

Supporting a family member or close friend struggling with gambling addiction can be challenging. Here are key recommendations to approach this situation thoughtfully and effectively:

Open Communication: Approach the person with empathy and without judgment. Express your concerns calmly and supportively.
Encourage Professional Help: Suggest seeking advice from qualified therapists or counselors who specialize in addiction.
Use Support Groups: Recommend joining family support forums and chat groups, which provide shared experiences and coping strategies. Examples include:

GamFamily - A supportive online forum for families of problem gamblers.
Gamblers Anonymous Family System - Resources and meetings for affected loved ones.

Next Steps: If you notice ongoing difficulties, encourage professional psychotherapy or contact regional hotlines, such as the Canadian Problem Gambling Helpline (1-888-230-3505).

Operator's Commitment

casimba is committed to ensuring a safe and responsible gaming environment. Internally, we employ advanced risk-check procedures that analyse player behaviour patterns to identify potential gambling-related problems. These procedures include:

Monitoring unusual betting patterns such as rapid loss of funds or irregular deposit activity.
Tracking account activity for signs of chasing losses or extended play periods beyond typical patterns.
Automatically providing warning messages to players showing signs of risky behaviour.

When risk indicators are identified, casimba's Responsible Gaming team may proactively contact the player to offer assistance and recommend available support measures. This outreach is carried out respectfully and confidentially, with the player's welfare as the primacy.

Updates

casimba regularly reviews and updates its Responsible Gaming policies and tools to align with evolving regulatory requirements and industry best practices. Notifications of significant changes will be communicated via:

Email to registered players' primary contact addresses.
Prominent banners and notices on the official website.

Last update of this Responsible Gaming page: June 2025.

Contact & Feedback

Players seeking support or wishing to discuss responsible gaming matters can contact casimba's dedicated Responsible Gaming team through the following means:

Email: [email protected]
Phone: Currently, no direct phone lines are specified for responsible gaming; please contact us via email for assistance.
Feedback and Support Requests: Players may submit requests through the Responsible Gaming section within their personal accounts or use the site's available contact forms and chat support, accessible at casimba.games.

casimba encourages any player who experiences difficulties maintaining control over their gambling to reach out for help promptly. Our team is committed to providing confidential, professional assistance at every stage.